Communication between stakeholders in the home care of elderly patients: contributions of the concept of boundary objects

Authors

  • Béatrice VINCENT Université de Toulouse, Faculté de santé, Département d’Epidémiologie, Economie de la Santé et Santé Publique (DEESSP), Laboratoire de Gestion et de Transitions Organisationnelles (LGTO)

DOI:

https://doi.org/10.54695/comma.221.0116

Keywords:

coordination; care; interprofessional communication; boundary object; patients/ caregivers

Abstract

This article presents an action-research study on the contribution of a boundary object to communication between professionals and caregivers in the home care of frail elderly people. Conducted in four Multi-Purpose Home Care and Support Services (SPASADs), the study is based on the analysis of 53 folders and 27 interviews. The results show that while the tool facilitates communication, it largely remains confined within professional silos. However, the presence of a boundary actor strengthens its role as a mediator between the professional and lay worlds.

Author Biography

Béatrice VINCENT, Université de Toulouse, Faculté de santé, Département d’Epidémiologie, Economie de la Santé et Santé Publique (DEESSP), Laboratoire de Gestion et de Transitions Organisationnelles (LGTO)

Maitre de conférences HDR en sciences de gestion

Published

2025-07-23

How to Cite

VINCENT, . B. . (2025). Communication between stakeholders in the home care of elderly patients: contributions of the concept of boundary objects. COMMUNICATION & MANAGEMENT, 22(1), 115 - 136. https://doi.org/10.54695/comma.221.0116

Issue

Vol. 22 No. 1 (2025): COMMUNICATION & MANAGEMENT

Section

Articles